CreativeLaunch Frequently Asked Questions

🧠 Getting Started

What is CreativeLaunch? ⌄
CreativeLaunch is a platform-powered creative R&D system that turns your existing content into high-performing video ads — with targeting, scripting, and editing all handled by a human strategist.
Who is this for? ⌄
• Founders of lean DTC brands
• Growth leads & media buyers
• Creative directors at scaling eCom companies
• Agencies looking to expand creative output
• Retention or lifecycle marketers repurposing content
What kind of brands is this not a good fit for? ⌄
We're not built for:
• Local service businesses
• B2B or non-consumer products
• Teams looking for new UGC production from scratch
Do I need a creative team to use this? ⌄
Nope. We handle the strategy, scripting, editing, and QA. Just tell us who you want to reach — we'll do the rest.
Can I use this for a product launch? ⌄
Yes. We'll help shape your messaging around awareness, urgency, objections, and positioning — using the content you already have.

🎯 Creative Capabilities

Do you just do video ads? ⌄
Yes — we specialize in short-form video ads designed for paid social platforms. We don't do static or long-form branded content.
What types of video ads can you make? ⌄
We can produce:
• Voiceover-driven videos
• UGC-style edits with or without dialogue
• B-roll only (visual + headline) ads
• Reaction-style, emotional, or narrative-style videos
Can you use content from multiple SKUs or product lines? ⌄
Absolutely. Just tell us your offer or testing goals. We can combine footage, tailor messaging to a new product, or highlight bundles.
Do you use AI-generated UGC? ⌄
No. We don't use fake UGC or avatars. Every edit is based on your real content, stitched together by a strategist, and supported by voice actors when needed.
Do you support non-English languages? ⌄
Yes — we can build ads in multiple languages. Let us know if you need localization, VO, or subtitles.

🎛️ How the Platform Works

How do I get started? ⌄
Once you sign up, you'll upload your existing footage, choose your target audience, and complete our guided brief flow. From there, we handle everything.
Do I have to write a brief? ⌄
Nope. The platform walks you through a 2-minute guided flow. Or, you can share a reference ad or direction — we'll take it from there.
Can I replicate ads I like from other brands? ⌄
Yes — bring your own reference ad or use one from our curated inspiration feed. We'll replicate the tone, pacing, and format for your brand and audience.
Can I submit multiple briefs or orders? ⌄
Yes. Each submission uses a credit. You can stack multiple briefs at once if you want to test multiple angles, audiences, or offers.
What's the average turnaround time? ⌄
72 hours for Sample Plans. 5–7 days for Brand/Agency Plans. We deliver polished, tested creative — not rushed assets.
How do I track the status of my order? ⌄
Your platform dashboard will show order status, estimated delivery, and access to each completed creative file.
Do I need to hop on a call? ⌄
No calls needed. You can manage everything inside the platform. But if you want strategy support, brand plan users get direct strategist access.

📦 Plans, Credits & Delivery

How does the credit system work? ⌄
Each concept submission uses 1 credit. Every concept includes up to 5 ad variants (different angles for the same audience). You can purchase more credits if needed.
Can I roll over unused credits? ⌄
Credits don't roll over by default, but plans are flexible — you can pause or upgrade anytime.
What if I want more than 5 variants? ⌄
Most tests include 3–5 variants for directional data. If you want more, you can request it using additional credits or through a custom plan.
Can I white-label this for my clients? ⌄
Yes. Our Agency Plan supports white-label output, shared credit pools, and sub-account workspaces.

📊 Strategy & Results

How do you decide what messaging to test? ⌄
We combine:
• Competitive trends from the ad library
• What's already working for your brand
• Strategic testing frameworks designed by our team
Can I suggest an angle to test? ⌄
Yes. You can request we focus on a specific feature, pain point, benefit, or audience — or let us suggest new ones.
What if none of the concepts work? ⌄
We include a 100% Satisfaction Guarantee. If your test doesn't resonate, we'll offer a directional rework based on real feedback.
Do I get insights or just files? ⌄
You get both. Every concept includes a strategist's writeup on what was tested, why, and next steps. Brand Plans include ongoing performance feedback.
Do you integrate with Meta or TikTok? ⌄
Not yet, but integrations are coming. For now, we help you tag and track creatives manually so you can attribute performance in-platform.
Can I reuse these assets on email, landing pages, or organic? ⌄
Absolutely. Our direction-first approach makes these assets flexible across channels — not just performance creative.

🤝 Comparisons & Commitment

How is this different from an agency or freelancer? ⌄
• No retainers, no Slack threads
• No freelancer hunting or micromanagement
• No need to explain your brand each time

This is a system, not a service. Everything is designed for repeatable, fast, high-context execution.
What if I've been burned by creative teams before? ⌄
We hear this often. That's why we guarantee delivery, align on testing strategy upfront, and always use your real content and tone — not cookie-cutter AI fluff.
What's your refund policy? ⌄
We offer a 100% satisfaction guarantee. If you're not happy with your test, we'll fix it — or refund your sample in full.
Is there a commitment? ⌄
Samples are one-time. Brand Plans are month-to-month. Agency Plans are flexible and built for scale.